Terms + Conditions

TERMS & CONDITIONS

Effective Date: 27 April 2026

These Terms & Conditions (“Terms”) are entered into by and between you (“Client”, “Customer”, “User”, “you”, or “your”) and Seen Loved Selling Scale Pty Ltd ABN 27 696 049 573 trading as This is Co. (“Company”, “we”, “us”, or “our”).

Effective from 27 April 2026, business operations previously conducted by This is Co Pty Ltd were transferred to Seen Loved Selling Scale Pty Ltd trading as This is Co. Existing customer relationships, memberships, products, services, subscriptions, and agreements continue uninterrupted unless otherwise stated.

These Terms govern your access to and use of:

• www.thisisco.com.au

• www.seenlovedsellinglab.com

• all related websites;

• applications;

• portals;

• memberships;

• communities;

• digital products;

• educational platforms;

• software tools;

• AI-assisted tools;

• services; and

• events
  (collectively, the “Platforms”).

By accessing the Platforms, purchasing products or services, creating an account, participating in a program, joining a community, or otherwise engaging with the Company, you agree to be bound by these Terms together with our Privacy Policy, Disclaimer, and any additional offer-specific terms applicable to a particular product, service, membership, event, or program.

If you do not agree to these Terms, you must not use the Platforms.

1. ELIGIBILITY

You must be at least 18 years old to use the Platforms or purchase Company products or services.

By using the Platforms, you represent that:

• you are legally capable of entering into binding agreements;

• all information you provide is accurate and current;

• you will comply with these Terms and all applicable laws.

2. PRODUCTS, SERVICES, AND PROGRAMS

The Company provides educational, informational, coaching, consulting, community, software, AI-assisted, digital business, advertising, marketing, and membership-based products and services.

Specific offers may differ in:

• pricing;

• payment structure;

• support level;

• refund eligibility;

• access duration;

• community access;

• coaching access;

• event inclusion;

• software functionality;

• content delivery;

• cancellation rights.

Offer-specific details will be outlined on the applicable sales page, checkout page, or offer agreement.

If there is inconsistency between these Terms and any offer-specific agreement, the offer-specific agreement prevails to the extent of the inconsistency.

3. PAYMENTS

Payments may be offered through:

• one-time payments;

• subscriptions;

• recurring memberships;

• instalment plans;

• payment plans.

By purchasing, you authorise the Company and its payment providers to process payments using your nominated payment method.

Payment obligations remain binding unless otherwise stated in applicable refund terms or offer-specific agreements.

4. FAILED PAYMENTS

If a payment fails:

• access may be suspended immediately;

• payment methods may be retried automatically;

• reminders may be issued;

• access to content, communities, calls, software, or services may be revoked;

• outstanding balances may become immediately due.

The Company reserves the right to engage collections or debt recovery processes where legally permitted.

You remain responsible for any outstanding payment obligations unless expressly released in writing.

5. REFUNDS

Refund eligibility varies depending on the offer purchased.

Specific refund terms will be stated on the relevant sales page, checkout page, or offer agreement.

Unless otherwise stated:

• refunds are not available outside the applicable refund window;

• non-use of products or services does not create refund entitlement;

• access may terminate immediately upon refund.

Nothing in these Terms excludes rights that cannot lawfully be excluded under applicable consumer protection laws, including the Australian Consumer Law.

6. ACCOUNT ACCESS AND SECURITY

You are responsible for maintaining the confidentiality of your account and login credentials.

You must not:

• share account access;

• provide login details to third parties;

• reproduce or distribute paid content;

• resell access;

• impersonate another person;

• use the Platforms in a way that compromises security or functionality.

The Company reserves the right to suspend or terminate access where unauthorised sharing or misuse is reasonably suspected.

7. ACCEPTABLE USE

You agree not to:

• use the Platforms for unlawful purposes;

• harass, abuse, threaten, or harm others;

• infringe intellectual property rights;

• upload malicious code;

• interfere with Platform functionality;

• engage in defamatory, discriminatory, or inappropriate conduct;

• use Company materials to create competing products or services.

8. COMMUNITY PARTICIPATION

Some products or services may include access to:

• Facebook groups;

• communities;

• networking spaces;

• apps;

• group chats;

• live calls;

• community platforms.

Participation must remain respectful and lawful.

The Company reserves the right to remove participants or revoke access without refund where behaviour is considered:

• abusive;

• disruptive;

• inappropriate;

• discriminatory;

• harassing;

• defamatory; or

• harmful to the Company or community members.

Community access levels, support levels, and participation by Company representatives may evolve over time unless expressly guaranteed.

9. INTELLECTUAL PROPERTY

All Company content, materials, software, templates, frameworks, prompts, branding, videos, downloads, educational resources, and AI-assisted tools remain the intellectual property of the Company or its licensors.

Your purchase grants a limited, revocable, non-transferable, non-exclusive licence for personal or internal business use only.

You must not:

• copy;

• reproduce;

• modify;

• distribute;

• publish;

• sublicense;

• commercially exploit;

• create derivative works from Company materials without prior written consent.

Unauthorised use may result in immediate termination of access and legal action.

10. AI TOOLS AND GENERATED CONTENT

The Company may provide AI-assisted tools, prompts, automations, templates, workflows, software features, or generated outputs.

You acknowledge:

• AI-generated content may contain inaccuracies or limitations;

• outputs require human review and judgment;

• the Company does not guarantee accuracy, legality, compliance, or business outcomes arising from AI-generated outputs.

You remain solely responsible for how you use or implement AI-generated materials.

11. EDUCATIONAL PURPOSES ONLY

All Company content, products, services, coaching, consulting, software tools, AI tools, communities, events, and resources are provided for educational and informational purposes only.

Nothing provided by the Company constitutes:

• legal advice;

• financial advice;

• accounting advice;

• taxation advice;

• investment advice;

• medical advice;

• therapeutic advice; or

• regulated professional advice.

You should seek independent professional advice relevant to your circumstances before acting on any information provided.

12. NO GUARANTEED RESULTS

The Company does not guarantee:

• income;

• revenue;

• sales;

• profitability;

• advertising performance;

• business growth;

• social media growth;

• audience growth;

• leads; or

• any specific outcome.

Examples, testimonials, screenshots, case studies, campaign results, and demonstrations are illustrative only and are not guarantees of future results.

Results vary significantly depending on:

• implementation;

• effort;

• experience;

• skills;

• business model;

• audience;

• market conditions;

• external circumstances.

13. TESTIMONIALS, RECORDINGS, AND USER CONTENT

By submitting:

• testimonials;

• screenshots;

• reviews;

• comments;

• feedback;

• social media posts;

• direct messages;

• community content;

• recordings; or

• other user-generated content,

you grant the Company a worldwide, royalty-free, perpetual licence to use, reproduce, edit, publish, display, distribute, and share such content for operational, educational, or marketing purposes.

You may request removal of testimonials by contacting hello@thisisco.com.au.

The Company may record:

• calls;

• coaching sessions;

• workshops;

• trainings;

• webinars;

• events;

• community sessions.

By participating, you consent to being recorded.

14. THIRD-PARTY PLATFORMS AND SERVICES

The Platforms may integrate with or reference third-party providers including but not limited to:

• Stripe;

• PayPal;

• Kajabi;

• Meta/Facebook;

• Google;

• TikTok;

• webinar platforms;

• AI software providers;

• analytics providers.

The Company is not responsible for:

• third-party outages;

• policy changes;

• account suspensions;

• platform functionality;

• algorithm changes;

• third-party conduct.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company excludes all liability for any loss, damage, claim, cost, or expense arising from:

• use of the Platforms;

• participation in products or services;

• reliance on information or training;

• business decisions;

• marketing or advertising activities;

• AI-generated content;

• software usage;

• community participation;

• technical failures;

• interruptions in service;

• third-party platforms or services.

Nothing in these Terms excludes rights that cannot lawfully be excluded under applicable consumer protection laws, including the Australian Consumer Law.

Where liability cannot be excluded, liability is limited to the maximum extent permitted by law.

16. INDEMNITY

You agree to indemnify and hold harmless the Company, its directors, employees, contractors, affiliates, licensors, and agents from any claims, liabilities, losses, damages, costs, or expenses arising from:

• your breach of these Terms;

• misuse of the Platforms;

• infringement of third-party rights;

• unlawful conduct.

17. TERMINATION

The Company may suspend or terminate access where:

• these Terms are breached;

• payment obligations are not met;

• unlawful or harmful conduct occurs;

• misuse of Company materials occurs;

• community standards are breached.

Termination does not waive outstanding payment obligations unless expressly agreed in writing.

18. FORCE MAJEURE

The Company is not liable for delays or failures caused by events beyond reasonable control including:

• platform outages;

• software failures;

• internet disruptions;

• natural disasters;

• pandemics;

• government actions;

• labour disputes;

• supplier failures;

• acts of war or terrorism.

19. INTERNATIONAL USERS

The Platforms are operated from Australia but may be accessed internationally.

Users are responsible for ensuring their own compliance with local laws applicable in their jurisdiction.

20. GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia in relation to any dispute arising from or connected with these Terms, the Platforms, or Company products and services.

21. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

22. CONTACT

Seen Loved Selling Scale Pty Ltd
ABN 27 696 049 573
trading as This is Co.

Registered Office:
278 Flinders Street
Adelaide SA 5000
Australia

Email: hello@thisisco.com.au

Last Updated: 19 May 2026